Beyond «Hello»: A Practical Guide for Excellent Telephone Communication and Quality Customer Service (книга)
Beyond «Hello»: A Practical Guide for Excellent Telephone Communication and Quality Customer Service | |
Автор: | Jeannie Davis Pat Landaker |
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Оригинал издан: | ???? |
«Beyond «Hello»: A Practical Guide for Excellent Telephone Communication and Quality Customer Service» — книга ???? года.
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От издателя
«This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis» experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and…»