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Beyond «Hello»: A Practical Guide for Excellent Telephone Communication and Quality Customer Service (книга)

Beyond «Hello»: A Practical Guide for Excellent Telephone Communication and Quality Customer Service
Автор: Jeannie Davis
Pat Landaker
Оригинал издан: ????

«Beyond «Hello»: A Practical Guide for Excellent Telephone Communication and Quality Customer Service»книга ???? года.

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«This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis» experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and…»

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