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Call Center Forecasting and Scheduling: The Best of Call Center Management Review (книга)

Call Center Forecasting and Scheduling: The Best of Call Center Management Review
Автор: Gerry Barber
Brad Cleveland
Henry Dortmans
Greg Levin
Gordon Mac Pherson
Ann Smith
Оригинал издан: ????

«Call Center Forecasting and Scheduling: The Best of Call Center Management Review»книга ???? года.

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«There is simply no way to establish and operate an effective call center environment without a solid understanding of the principles behind forecasting, staffing, scheduling, service level, queuing dynamics and real-time management. Originally…»

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