Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life (книга)
Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life | |
Автор: | Robin Leidner |
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Оригинал издан: | ???? |
«Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life» — книга ???? года.
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От издателя
«Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is…»