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How to Manage the IT Helpdesk: A Guide for User Support and Call Center Managers (книга)

How to Manage the IT Helpdesk: A Guide for User Support and Call Center Managers
Автор: Noel Bruton
Оригинал издан: ????
Серия: Computer Weekly Professional Series

«How to Manage the IT Helpdesk: A Guide for User Support and Call Center Managers»книга ???? года.

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От издателя

«Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The «How To» book that every IT department needs, it will help turn your helpdesk into…»

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