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Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions (книга)

Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Автор: Michael L. George
Оригинал издан: 2003

«Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions»книга 2003 года.

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« Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major…»

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