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Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life (книга)

Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life
Автор: T. Scott Gross
Оригинал издан: 2004

«Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life»книга 2004 года.

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«In today's tough economy, cutting prices and providing good service aren't enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)-doing the unexpected unexpectedly and giving the…»

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