Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life (книга)
Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life | |
Автор: | T. Scott Gross |
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Оригинал издан: | 2004 |
«Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life» — книга 2004 года.
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От издателя
«In today's tough economy, cutting prices and providing good service aren't enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)-doing the unexpected unexpectedly and giving the…»