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Raving Fans: A Revolutionary Approach To Customer Service (книга)

Raving Fans: A Revolutionary Approach To Customer Service
Автор: Ken Blanchard
Sheldon Bowles
Оригинал издан: 1993

«Raving Fans: A Revolutionary Approach To Customer Service»книга 1993 года.

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От издателя

««Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." …»

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