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Service Success! Lessons From a Leader on How to Turn Around a Service Business (книга)

Service Success! Lessons From a Leader on How to Turn Around a Service Business
Автор: Daniel I. Kaplan
Оригинал издан: ????

«Service Success! Lessons From a Leader on How to Turn Around a Service Business»книга ???? года.

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«Singled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a service business. Provides a…»

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