Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results (книга)
Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results | |
Автор: | Ellen Phillips |
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Оригинал издан: | ???? |
«Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results» — книга ???? года.
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От издателя
«How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney. The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the…»