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Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results (книга)

Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results
Автор: Ellen Phillips
Оригинал издан: ????

«Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results»книга ???? года.

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«How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney. The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the…»

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