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The Customer Service Training Tool Kit: 60 Training Activities for Customer Service Trainers (книга)

The Customer Service Training Tool Kit: 60 Training Activities for Customer Service Trainers
Автор: Jeff Gee
Val Gee
Оригинал издан: ????

«The Customer Service Training Tool Kit: 60 Training Activities for Customer Service Trainers»книга ???? года.

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«The Customer Service Training Tool Kit contains 40 activities designed to make customer service training more fun, engaging, and behavior-changing for customer service reps. Trainers can use group activities, role plays, questionnaires, and other…»

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