The Customer Service Training Tool Kit: 60 Training Activities for Customer Service Trainers (книга)
The Customer Service Training Tool Kit: 60 Training Activities for Customer Service Trainers | |
Автор: | Jeff Gee Val Gee |
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Оригинал издан: | ???? |
«The Customer Service Training Tool Kit: 60 Training Activities for Customer Service Trainers» — книга ???? года.
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От издателя
«The Customer Service Training Tool Kit contains 40 activities designed to make customer service training more fun, engaging, and behavior-changing for customer service reps. Trainers can use group activities, role plays, questionnaires, and other…»