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The Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions (книга)

The Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions
Автор: Barbara A. Gutek
Оригинал издан: ????

«The Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions»книга ???? года.

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«A service revolution is sweeping America. Nearly three-quarters of people in the U.S. labor force work in services, almost half of family income is spent on services, and providing good service is widely believed to be the key to an…»

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