Business Process Mapping: Improving Customer Satisfaction (книга)
Business Process Mapping: Improving Customer Satisfaction | |
Автор: | J. Mike Jacka Paulette J. Keller |
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Оригинал издан: | ???? |
«Business Process Mapping: Improving Customer Satisfaction» — книга ???? года.
Содержание |
Содержание 
От издателя 
«Praise for Business Process Mapping «A delight! The holistic approach transforms flowcharting into a powerful, customer- focused tool for business improvement. The running analog to a movie storyboard enlivens what could be a dry subject and,…»