Call Center Continuity Planning (книга)
Call Center Continuity Planning | |
Автор: | Jim Rowan Sharon Rowan |
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Оригинал издан: | ???? |
«Call Center Continuity Planning» — книга ???? года.
Содержание |
Содержание 
От издателя 
«A disruption in your call center operation can conceivably cost you hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows you how to plan for — and avoid — service interruptions…»