Creating Consumer Loyalty in Healthcare (книга)
Creating Consumer Loyalty in Healthcare | |
Автор: | R. Scott MacStravic |
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Оригинал издан: | ???? |
«Creating Consumer Loyalty in Healthcare» — книга ???? года.
Содержание |
Содержание 
От издателя 
«Move beyond the conventional techniques of measuring patient satisfaction and developing quality improvement plans. Learn how to not only develop consumer loyalty but how to «mine» it-encourage loyal consumers to return value to your organization by…»