Customer Service Training (книга)
Customer Service Training | |
Автор: | Maxine Kamin |
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Оригинал издан: | ???? |
«Customer Service Training» — книга ???? года.
Содержание |
Содержание 
От издателя 
«Do you want to raise the bar for service excellence in your organization? Here is a practical, hands-on guide to help you quickly accomplish this goal. Dozens of field-tested exercises, games, activities, icebreakers, and assessment instruments help…»