Customer Service Workbook (книга)
Customer Service Workbook | |
Автор: | Neville Lake Kristen Hickey |
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Оригинал издан: | ???? |
«Customer Service Workbook» — книга ???? года.
Содержание |
Содержание 
От издателя 
«* A practical guide to developing a customer service strategy * Packed with advice, worksheets, exercises, tools and proven techniques * Expert, jargon-free guidance that all business people can follow * Free CD-ROM containing a…»