Defining and Analyzing a Business Process: A Six Sigma Pocket Guide (книга)
Defining and Analyzing a Business Process: A Six Sigma Pocket Guide | |
Автор: | Jeffrey N. Lowenthal |
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Оригинал издан: | 2002 |
«Defining and Analyzing a Business Process: A Six Sigma Pocket Guide» — книга 2002 года.
Содержание |
Содержание 
От издателя 
«Many references on Six Sigma stress the importance of defining processes. All too often, practitioners on a Six Sigma project rely on flowcharts for this crucial step. Unfortunately, flowcharts only show decision points, and the steps taken to reach…»