Delivering Knock Your Socks Off Service (книга)
Delivering Knock Your Socks Off Service | |
Автор: | Ron Zemke Kristin Anderson |
---|---|
Оригинал издан: | ???? |
«Delivering Knock Your Socks Off Service» — книга ???? года.
Содержание |
Содержание 
От издателя 
«The best-selling front-line customer service book ever published is now better than ever. More than a decade after the debut of Delivering Knock Your Socks Off Service, this newly revised edition introduces readers to the next generation of…»