Effective Customer Service: Ten Steps for Technical Professions (книга)
Effective Customer Service: Ten Steps for Technical Professions | |
Автор: | David L. Goetsch |
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Оригинал издан: | 2003 |
«Effective Customer Service: Ten Steps for Technical Professions» — книга 2003 года.
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От издателя 
«Book Description This unique text treats the subject of customer service from the perspective of engineering, manufacturing, and constructions firms. It provides readers with a ten-step model for quality customer service, and an understanding of how…»