Positively Outrageous Service (книга)
Positively Outrageous Service | |
Автор: | T. Scott Gross |
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Оригинал издан: | ???? |
«Positively Outrageous Service» — книга ???? года.
Содержание |
Содержание 
От издателя 
«When is the last time your customers said «WOW!"? T. Scott Gross is a super-successful businessman, a quality service guru, and a consultant to many of America's most prestigious companies and organizations. His message? In today's economy…»