Practical Service Level Management: Delivering High-Quality Web-Based Services (книга)
Practical Service Level Management: Delivering High-Quality Web-Based Services | |
Автор: | John McConnell Eric Siegel |
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Оригинал издан: | ???? |
«Practical Service Level Management: Delivering High-Quality Web-Based Services» — книга ???? года.
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Содержание 
От издателя 
« Measure, manage, and improve the speed and reliability of web services Complete reference for creating relevant, effective Service Level Agreements Detailed discussions of both technical and business performance metrics and…»