Quest for Loyalty (книга)
Quest for Loyalty | |
Автор: | William Porter |
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Оригинал издан: | ???? |
«Quest for Loyalty» — книга ???? года.
Содержание |
Содержание 
От издателя 
«Software and technology companies spend billions in their quest to win new customers. Yet they invest minimal resources to keep them. The result? Even clients who claim to be satisfied are quick to defect to other suppliers offering similar…»