Services Marketing (книга)
Services Marketing | |
Автор: | Valarie Zeithaml Mary Jo Bitner Dwayne D. Gremler |
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Оригинал издан: | ???? |
«Services Marketing» — книга ???? года.
Содержание |
Содержание 
От издателя 
«SERVICES MARKETING, 3/e, by Zeithaml and Bitner provides a comprehensive review and analysis of services marketing issues, practice, and strategy. Utilizing the GAPS Model of Service Quality as an organizing framework the structure of the text…»