Telephone Courtesy
Telephone Courtesy & Customer Service | |
Автор: | Lloyd C. Finch |
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Оригинал издан: | ???? |
«Telephone Courtesy & Customer Service» — книга ???? года.
Содержание |
Содержание 
От издателя 
«Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers» needs. Ask effective questions. Master…»