The Customer Relationship Management Survival Guide (книга)
The Customer Relationship Management Survival Guide | |
Автор: | Dick Lee |
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Оригинал издан: | ???? |
«The Customer Relationship Management Survival Guide» — книга ???? года.
Содержание |
Содержание 
От издателя 
«Few books have influenced an entire industry as much as «The Customer Relationship Survival Guide." Survival Guide has pushed the practice of CRM toward business strategy and culture change? and away from process- and technology-based CRM…»