The Multichannel Call Center Study Final Report (книга)
The Multichannel Call Center Study Final Report | |
Автор: | Incoming Calls Management Research Strategies International |
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Оригинал издан: | ???? |
«The Multichannel Call Center Study Final Report» — книга ???? года.
Содержание |
Содержание 
От издателя 
«A total of 268 U.S. call centers representing 12 industries participated in this e-mail survey designed to gauge the status and progress in the development of multiple customer access channels, the enabling technologies, and plans for implementation…»