Wake Up Your Call Center: Humanizing Your Interaction Hub (книга)
Wake Up Your Call Center: Humanizing Your Interaction Hub | |
Автор: | Rosanne D'Ausilio |
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Оригинал издан: | ???? |
«Wake Up Your Call Center: Humanizing Your Interaction Hub» — книга ???? года.
Содержание |
Содержание 
От издателя 
«In her introduction, Roseanne D'Ausilio states: «We have lots of talk covering technical information and training, software, hardware, new systems-a whole new language, in fact. But what about the people? They are too often dropped out of the…»