A Guide to Help Desk Concepts, Second Edition (книга)
A Guide to Help Desk Concepts, Second Edition | |
Автор: | Donna Knapp |
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Оригинал издан: | ???? |
«A Guide to Help Desk Concepts, Second Edition» — книга ???? года.
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От издателя 
«The second edition of Donna Knapps highly successful first edition introduces service concepts, skill sets, career paths, and operations of the help desk industry. The author's expertise provides strong real-world computer support examples and case…»