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A Guide to Help Desk Concepts, Second Edition (книга)

A Guide to Help Desk Concepts, Second Edition
Автор: Donna Knapp
Оригинал издан: ????

«A Guide to Help Desk Concepts, Second Edition»книга ???? года.

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«The second edition of Donna Knapps highly successful first edition introduces service concepts, skill sets, career paths, and operations of the help desk industry. The author's expertise provides strong real-world computer support examples and case…»

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