C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management (книга)
C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management | |
Автор: | Terry Ph.D Riley Terry Riley |
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Оригинал издан: | ???? |
«C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management» — книга ???? года.
Содержание |
Содержание 
От издателя 
«Hostile and enraged customers are difficult, dangerous, and a growing presence. With a trend toward more incidents of customer hostility and rage, the protection of a company?s employees, customers, and assets takes on new, urgent, and…»