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C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management (книга)

C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management
Автор: Terry
Ph.D Riley
Terry Riley
Оригинал издан: ????

«C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management»книга ???? года.

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«Hostile and enraged customers are difficult, dangerous, and a growing presence. With a trend toward more incidents of customer hostility and rage, the protection of a company?s employees, customers, and assets takes on new, urgent, and…»

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