Customer Service: Building Successful Skills for the Twenty-First Century (книга)
Customer Service: Building Successful Skills for the Twenty-First Century | |
Автор: | Robert W. Lucas |
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Оригинал издан: | ???? |
«Customer Service: Building Successful Skills for the Twenty-First Century» — книга ???? года.
Содержание |
Содержание 
От издателя 
« In today’s “customercentric” world, superior service is fast becoming a vital competitive advantage. Customer Service provides hands-on, comprehensive coverage for improving all aspects of customer service, especially handling…»