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Customer Service: Building Successful Skills for the Twenty-First Century (книга)

Customer Service: Building Successful Skills for the Twenty-First Century
Автор: Robert W. Lucas
Оригинал издан: ????

«Customer Service: Building Successful Skills for the Twenty-First Century»книга ???? года.

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« In today’s “customercentric” world, superior service is fast becoming a vital competitive advantage. Customer Service provides hands-on, comprehensive coverage for improving all aspects of customer service, especially handling…»

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