Customer Service for Dummies (книга)
Customer Service for Dummies | |
Автор: | Karen Leland Keith Bailey Giles H. Bateman |
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Оригинал издан: | ???? |
«Customer Service for Dummies» — книга ???? года.
Содержание |
Содержание 
От издателя 
«In today's highly competitive environment, good products and good marketing aren't enough. To succeed, you also need great customer service. Quality service touches our lives in two important ways: the service we give and the service we receive. …»