Customer Service for Profitability (книга)
Customer Service for Profitability | |
Автор: | Larry Swaton |
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Оригинал издан: | 2003 |
«Customer Service for Profitability» — книга 2003 года.
Содержание |
Содержание 
От издателя 
«Book DescriptionThe book covers customer service from a strategy viewpoint. It starts as the product is being developed and continues through the product life cycle. It covers planning, marketing, maintenance, training, documentation, staffing,…»