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Customer Service for Profitability (книга)

Customer Service for Profitability
Автор: Larry Swaton
Оригинал издан: 2003

«Customer Service for Profitability»книга 2003 года.

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Содержание

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«Book DescriptionThe book covers customer service from a strategy viewpoint. It starts as the product is being developed and continues through the product life cycle. It covers planning, marketing, maintenance, training, documentation, staffing,…»

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