Online Customer Care: Strategies for Call Center Excellence (книга)
Online Customer Care: Strategies for Call Center Excellence | |
Автор: | Michael Cusack |
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Оригинал издан: | ???? |
«Online Customer Care: Strategies for Call Center Excellence» — книга ???? года.
Содержание |
Содержание 
От издателя 
«This book focuses on leveraging the advantages of existing technology-based processes and learning and applying emerging processes and technologies--in cost effective ways--to enable organizations to become ongoing, best-in-class customer care…»