Providing Quality Service: What Every Hospitality Service Provider Needs to Know (книга)
Providing Quality Service: What Every Hospitality Service Provider Needs to Know | |
Автор: | William B. Martin |
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Оригинал издан: | ???? |
«Providing Quality Service: What Every Hospitality Service Provider Needs to Know» — книга ???? года.
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Содержание 
От издателя 
«Confronting the challenge of delivering quality service, this complete guide to success for existing or potential hospitality service providers outlines a comprehensive quality customer service action plan for the full spectrum of service provider…»