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Providing Quality Service: What Every Hospitality Service Provider Needs to Know (книга)

Providing Quality Service: What Every Hospitality Service Provider Needs to Know
Автор: William B. Martin
Оригинал издан: ????

«Providing Quality Service: What Every Hospitality Service Provider Needs to Know»книга ???? года.

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«Confronting the challenge of delivering quality service, this complete guide to success for existing or potential hospitality service providers outlines a comprehensive quality customer service action plan for the full spectrum of service provider…»

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