Service Operations Management: Improving Service Delivery (книга)
Service Operations Management: Improving Service Delivery | |
Автор: | Robert Johnston |
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Оригинал издан: | 2005 |
«Service Operations Management: Improving Service Delivery» — книга 2005 года.
Содержание |
Содержание 
От издателя 
«Book Description Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area.…»