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Service Operations Management: Improving Service Delivery (книга)

Service Operations Management: Improving Service Delivery
Автор: Robert Johnston
Оригинал издан: 2005

«Service Operations Management: Improving Service Delivery»книга 2005 года.

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«Book Description Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area.…»

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