The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees (книга)
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees | |
Автор: | James L. Heskett W. Earl Sasser Leonard A. Schlesinger |
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Оригинал издан: | ???? |
«The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees» — книга ???? года.
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« James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results…»