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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees (книга)

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Автор: James L. Heskett
W. Earl Sasser
Leonard A. Schlesinger
Оригинал издан: ????

«The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees»книга ???? года.

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« James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results…»

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