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A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition (книга)

A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
Автор: Fred Beisse
Оригинал издан: 2004

«A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition»книга 2004 года.

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Содержание

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«A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the…»

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