A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition (книга)
| A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition | |
| Автор: | Fred Beisse |
|---|---|
| Оригинал издан: | 2004 |
«A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition» — книга 2004 года.
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«A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the…»
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