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Be Our Guest: Perfecting the Аrt of Customer Service (книга)

Be Our Guest: Perfecting the Аrt of Customer Service
Автор: Michael D. Eisner
Оригинал издан: 2001

«Be Our Guest: Perfecting the Аrt of Customer Service»книга 2001 года.

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«All organizations are driving toward the same goal-how best to serve the people who purchase their products and services. Whether they are called clients, customers, constituents, or, in Disney-speak, guests — they must be satisfied or risk being…»

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