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Best Practices: Building Your Business With Customer-Focused Solutions (книга)

Best Practices: Building Your Business With Customer-Focused Solutions
Автор: Robert Hiebeler
Thomas Kelly
Charles Ketteman
Thomas B. Kelly
Arthur Andersen & Co
Оригинал издан: ????

«Best Practices: Building Your Business With Customer-Focused Solutions»книга ???? года.

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« What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business? …»

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