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Best of Class: Building a Customer Service Organization (книга)

Best of Class: Building a Customer Service Organization
Автор: Ken Shelton
Оригинал издан: ????

«Best of Class: Building a Customer Service Organization»книга ???? года.

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«The creation of a massive global marketplace has brought with it an urgent demand for superior quality and competitive customer service. Talented executives who have not only met this demand, but exceeded and thrived upon it, share their…»

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