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Call Center Operation: Design, Operation, and Maintenance (книга)

Call Center Operation: Design, Operation, and Maintenance
Автор: Duane E. Sharp
Оригинал издан: 2003
Серия: Enterprise computing series

«Call Center Operation: Design, Operation, and Maintenance»книга 2003 года.

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От издателя

« "This book is educational, easy to understand, and not only a must for call center managers, but it will help CSRs understand the significant role they play in the overall operation of a call center, and in their organization's CRM strategies.«…»

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