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Calming Upset Customer: Staying Effective During Unpleasant Situations (книга)

Calming Upset Customer: Staying Effective During Unpleasant Situations
Автор: Rebecca L.
Csp
Cmc Morgan
Оригинал издан: ????

«Calming Upset Customer: Staying Effective During Unpleasant Situations»книга ???? года.

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«This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer?s needs without blaming, and respond to personal accusations without…»

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