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Creating A Customer-Focused Help Desk: How to Win and Keep Your Customers (книга)

Creating A Customer-Focused Help Desk: How to Win and Keep Your Customers
Автор: Andrew Hiles
Yvonne Gunn
Оригинал издан: ????

«Creating A Customer-Focused Help Desk: How to Win and Keep Your Customers»книга ???? года.

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«This volume came about as a result of the authors» own practical experience in Help Desk operation and management and of hundreds of workshops the authors have conducted world-wide over the last fifteen years. It is intended to be a practical…»

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